Mark Jenkins
    Serving  the greater Denver metro areas
    Since: 2002
    Mobile: 303.903.0415  

    SERVICE RANGE:
    Within C-470 highway perimeters

    RESPONSE TIME:
    Usually, if you call in advance  I  make every effort to help you within a 24-48 hour
    turnaround.

    Mark Jenkins tech history and info.

    Years of specialized training and experience in the operation, maintenance, installation and
    repair of computer equipment and peripherals since 1985. Expertise in Windows 98,
    WINXP, Windows Vista combined with limited  networking, Teaching/Training, Information
    Technology Management in a wide range of environments.
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    Wiring & Cabling:
    Ethernet Wiring (CAT3/5/5E/6)  
    Coax (RG-6/59)  In-home or Commercial Structured Wiring  
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    Hardware Service:
    Data Storage System  Diagnostics  
    Laptop Repair  PC Repair  Server Repair  
    Break-fix solutions for PC related requests  
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    Network Devices & Service:
    Switches,  Hubs,  Routers  
    Firewall  Internet Connectivity  Network Setup  
    Print Servers, Wireless Networking,  Residential Networking  (limited) Residential
    Multimedia Setup, Network Troubleshooting  (limited) Server Installation/Configuration  
    Network Security  
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    Software Service & Support:
    Anti-virus  Communications Software  Database  
    Document Creation  Graphics  Internet/Intranet/Web  
    Software Utilities  Productivity Suites  Back Up Software  Accounting Systems  
    Email Software,  Virus, Adware and Spyware Removal  
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    Operating Systems:
    MS DOS to Windows XP , Vista,  W7 & W8 W10
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    End-User Training:
    Desktop Applications  Operating System Essentials  Desktop Peripherals, Multimedia
    Software  Productivity Suites  
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    Other Skills::
    Professional PC and Internet Trainer, Low voltage wiring of  voice/data/DTV
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    Printer Service:
    This is evaluated on a case by case basis, making the best advisement possible.
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    MARK'S  QUALIFICATIONS:

    Nationwide Call Center Technician and world class call center trainer
    Formerly positioned at Sun Microsystems, as a help desk technician for four years.
    Providing technical support, on multi-line phones. Worldwide support coverage for over
    30,000 internal employees. Support was provided on a high technical level covering
    servers, software, hardware, and administrative requests. Volunteer for a special team of
    individuals assisting users who needed immediate assistance or customer service.
    This had a highly visible impact on the customer service provided by the Sun resolution
    center.

    Corporate Customer Service Representative
    While recently training over 800 technical support positions in one year for GTE
    Internetworking, provided extensive service to Teletech Call center as the successful
    technicians assisted users nationwide  through a very busy call center.
    Consistently met all call center production quotas. Sole trainer selected to service this
    critically important account.

    Coordination with Internal Departments
    Accomplished a departmental increase in successful one-call resolutions by 92%.
    Promoted to train, lead and mentor customer service staff technicians within the technical
    support department.

    Administrative Management
    Worked with Ball aerospace research and development corporation. Initiated and
    implemented a plan to save hundreds of man-hours, and a reported savings of 1 million
    dollars for every fiscal year by creating a better way to trace critical aerospace inspected
    and qualified parts throughout the industry.

    Extensive experience
    Servicing commercial accounts, coordinating with internal departments and overseeing
    training activities provides a solid background for future qualifications.

    Sincerely,

    Mark D. Jenkins
About Mark's Tech Background
Mobile is on!   303.903.0415
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